Privacy Policy

Cocha Care is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, website, or interact with us.
 

1. Information We Collect

We may collect personal information, including but not limited to:

• Name, address, phone number, and email

• Date of birth and emergency contact details

• NDIS participant information and support requirements

• Payment information

• Usage data from our website
   

2. How We Use Your Information

We use your information to:

• Provide and manage your care and support services

• Communicate with you regarding services, updates, and bookings

• Comply with legal and regulatory obligations, including NDIS requirements

• Improve our services and website experience
   

3. How We Share Your Information

We may share your personal information with:

• NDIS and other relevant government agencies, as required by law

• Service providers assisting in the delivery of your support services

• Payment processors for billing purposes

We do not sell or trade your personal information.
 

4. Data Security

We implement appropriate technical and organizational measures to protect your information from misuse, loss, or unauthorized access.
 

5. Your Rights

You have the right to:

• Access and request a copy of your personal information

• Correct any inaccurate or incomplete information

• Request deletion of your personal information (subject to legal requirements)

• Opt out of marketing communications

To exercise these rights, please contact us at: Cochacare@gmail.com
 

6. Cookies & Website Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. You can adjust your browser settings to manage or block cookies.
 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
 

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Cocha Care
Email: Cochacare@gmail.com
Phone: 0422 115 834