FAQs

Common Questions Answered

At Cocha Care, we understand that you may have questions about our services and how we can assist you. Here are some common questions we receive from our participants and their families.

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1. What is the NDIS and how can it help me?

   • The NDIS provides funding for supports and services to help people with disability live more independently, participate in the community, and achieve their personal goals.
      

2. Am I eligible for the NDIS?

   • Eligibility is based on age, residency, and the nature of your disability. Our team can help check your eligibility and guide you through the application process.
      

3. How do I create my NDIS plan?

   • An NDIS plan outlines your goals, the support you need, and how funding is allocated. We assist participants in preparing for planning meetings and making sure plans reflect their priorities.
      

4. What supports and services can I use my NDIS funding for?

   • Supports can include personal care, household tasks, community access, therapy, transport, equipment, and more, depending on your plan.
      

5. Can I choose my service providers?

   • Yes! The NDIS principle of Choice and Control means you decide who provides your supports and how services are delivered.
      

6. How is funding managed?

   • You can manage funding yourself, use a plan manager, or have a registered provider manage it. We can explain each option and help you decide what works best.
      

7. What happens if my needs change?

   • Your NDIS plan can be reviewed or updated if your circumstances or goals change. We help you prepare for reviews and advocate for the supports you need.
      

8. How do I book or access services?

   • You can contact providers like Cocha Care directly, and we will help arrange supports that match your NDIS plan and schedule.
      

9. What if I don’t know what supports I need?

   • Our team can assist in identifying supports, building goals, and connecting you with the right services and therapies.
      

10. How do I resolve issues or complaints?

    • If you experience challenges with your plan or service providers, we can guide you through the complaint or review processes to ensure your rights are respected.

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