Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of Cocha Care’s services, website, and any related interactions (“Services”). By using our Services, you agree to comply with these Terms.

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1. Services Provided

Cocha Care provides NDIS disability support, in-home care, community access, personal care, and related services. All services are delivered according to your agreed support plan.

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2. Eligibility

• Services are available to NDIS participants or individuals legally eligible to receive our support.

• You must provide accurate and complete information about your needs, health conditions, and preferences.
   

3. Booking and Cancellations

• Bookings must be made via our website, email, or phone as per our standard process.

• Cancellation must be notified at least 48 hours in advance. Late cancellations or no-shows may incur a fee.
   

4. Fees and Payment

• Fees are charged according to your agreed support plan or service agreement.

• Payments are due as per invoices issued. Non-payment may result in suspension of services.

• We may update fees with prior notice.
   

5. Client Responsibilities

You agree to:

• Provide a safe environment for staff delivering services

• Notify Cocha Care of any changes in your health or support requirements

• Treat staff with respect and dignity

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6. Confidentiality and Privacy

• All personal and health information is handled in accordance with our Privacy Policy and NDIS requirements.

• Information will only be shared as necessary to deliver services or comply with legal obligations.
   

7. Liability

• Cocha Care takes all reasonable care in delivering services.

• We are not liable for indirect, incidental, or consequential damages arising from the use of our services.

• Our liability is limited to the value of the services provided.
   

8. Termination of Services

• Cocha Care may suspend or terminate services if:

  • Fees are unpaid

  • There is unsafe behaviour or breach of these Terms

  • Circumstances prevent safe delivery of services
     

9. Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted on our website with an effective date. Continued use of our services constitutes acceptance of the updated Terms.
 

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved under the jurisdiction of relevant courts.
 

11. Contact Us

For questions regarding these Terms or our services:

Cocha Care
Email: info@cochacare.com.au
Phone: 0422 115 834